Accounts Receivable > Invoice Payments

The Void Payment function allows you to void the payments that were previously applied to open sales invoices using the Apply Payment function. Examples of payments that you may need to void are a check which was returned for insufficient funds, a credit card charge or other forms of payment which was not honored by the bank or other credit institution, a payment which was applied to the wrong customer account, or simply an error in the application of payment.

Notes:

•Receipts from non-customers that were posted using the Apply Payment function can also be voided in the Void Payment function.

•Unapplied open credits can be voided in the Void Payment function.

Voiding a customer payment creates a negative posting to the Cash GL account balance as of the void date. The system offsets rather than eliminates the original posting to the Cash GL account balance; therefore, when generating the Cash Receipts Report, it is important to ensure that the range of dates you specify for the report includes any void dates as well as the related receipt dates so that both the receipts and any related voided payments will be included in the report.

The Void Payment function does not affect the related adjustment and write-off amounts entered in the Apply Payment function. To void adjustments or write-off amounts, however, you must access the Void Applied Adjustment function.

You can perform the following in this function:

•Void Applied Payment

•Void Non-Customer Payment

Void Payment

Void Payment

See Also