Accounts Receivable > Open Credits

The Void Applied Credit function allows you to void payments (i.e., regular payments and open credits) previously applied to regular AR invoices without voiding the customer receipts that correspond to them.

The voided applied credit amount may be applied again using the Apply Payment function.

To void the applied credit, perform the following steps:

1.Access the Void Applied Credit function from the Payment group in the Maintenance menu of the Accounts Receivable module.

2.In the Customer # field, enter the number of the customer whose applied credit you want to void. Alternatively, you may click the Lookup button to select from the list a customer number.

3.Enter in the Invoice # field the invoice transaction to which you applied the credit that you will void in this function. You may also click the List box button to select from the list the appropriate invoice #. Once an invoice is selected, information pertaining to the invoice and the applied credit transaction is displayed in the corresponding fields and in the Applied Credit Details grid.

Note: If you accessed the Void Applied Credit function for a customer that was a parent account, AccountMate will display in the Invoice # drop-down list the parent account’s invoices and those of its subsidiaries. This allows you to void credits applied not just to the customer selected but to its subsidiaries as well.

4.Enter the date when you want AccountMate to record the voiding of the applied credits in the Void Date field. The default date is the current system date. You may enter another date in this field provided that it is not earlier than the actual date when the payments or open credits were applied to the invoice.

5.Review the information that is displayed in the grid and then mark the Void checkbox that corresponds to the applied credit that you want to void.

•If several payment transactions were applied to the selected invoice number and you want to cancel all of the applied credits, mark the Void checkbox in the grid header. AccountMate then automatically marks the Void checkboxes for all the payment transactions listed in the grid.

•If you want to unmark the Void checkboxes for all the applied credits, unmark the Void checkbox in the grid header; all of the marked Void checkboxes in the grid are automatically unmarked.

6.When you are ready to void the applied credit, click the Void button in the function toolbar. Once you click the Void button, a void confirmation pop-up appears asking you to to confirm that you want to void application of the selected credits. Click Yes to confirm; otherwise, select No. When you select Yes, AccountMate will inform you that the applied credit has been unapplied.

Note: When the applied credit is voided, AccountMate does not reverse any adjustments and write-offs that you previously entered for the invoice when you applied the payments. To void the adjustment and write-off amounts use the Void Applied Adjustment function.

Void Applied Credit

Void Applied Credit

See Also