Accounts Receivable > Sales Returns > Create Sales Return > Create Sales Return with Invoice #

Enter and review the line item transactions for this sales return in the Line Items tab.

Note: You must use the Create Sales Return without Invoice # function to record the return of serialized, lot-controlled and/or kit inventory items.

To enter line items and other relevant information in the Line Items page perform the following steps:

1.In the Default Returning Bin area, select the bin into which the line items in this sales return will be placed. If the Inventory Control module is not activated, skip this step. You can select from either of the following:

oItem's Master Bin

Select this option if you want the inventory items to be returned to the master bin of the selected warehouse, which is the receiving bin assigned to the inventory item record with the lowest sequence number as specified in the Bins grid of the Warehouse Maintenance function.

oSpecific Bin

Select this option if you want the inventory items to be returned to a bin other than the master bin of the selected warehouse. Once you have selected this option, you must provide the bin that you want to be the default value in the Bin field for each line item in the Line Items grid. Alternatively, you may left-click the List box button to select the desired bin from the list of receiving bins assigned for the selected warehouse.

2.In the Source Invoice # area, select either Invoice # or Multiple option. If you select Invoice #, enter in the adjacent field the invoice # against which you will apply the sales return. Alternatively, you may click the Lookup button to select from a list the appropriate invoice transaction; click the invoice # to select. Once a valid invoice # is entered, the invoice details are displayed in its corresponding fields.

3.Perform the following in the Line Items grid:

oAdd

Click this button to activate a new line in the grid

oInsert

Click this button to insert a new blank line above the currently selected line item.

oDelete

Click this button to delete the selected line item.

oReturn All

Click this button if you want to automatically return all shipped quantity of all line items in the grid. The value in the Ship Quantity and the Trs Quantity fields are the same.

oReturn Selected

Click this button to automatically return all shipped quantity of the selected line item.

oReturn None

Click this button to reset all Trs Quantity to zero.

4.In the Line Items grid, review the line item information in this page and enter the values in the following fields:

oWarehouse

Accept or amend the default warehouse where the returned line items will be stored. You may specify a different warehouse for each returned line item. The default warehouse value comes from the Warehouse field in the Information page.

oBin

This field displays the bin where the returned items are physically stored. You may click the List box button to select a bin from a list.

If the item's Master Bin option was selected in the Default Returning Bin area, the default value in the Bin field is the bin set up as a receiving bin and assigned with the lowest sequence number based on the sequence of bins defined in the Bin tab of the Warehouse page in the inventory maintenance record. Otherwise, the default value in the Bin field is the bin specified in the Specific Ret. Bin field.

In the event that the item will be returned and stored in several bins as specified in the Bin tab, this field will be inaccessible and will display "Multiple."

oShip Quantity

Enter in this field the number of shipped units of the line item for which you will record the return. The value you enter in this field must be negative value and must be greater than the shipped quantity.

If you are returning units of the item to more than one bin, double-click on the Ship Qty field to display the Bin nested tab where you can specify the number of units to be returned to each bin.

oSerial/Kit/Lot #

This field is enabled only if the item selected is a serialized item, lot-controlled item or prebuilt kit item set to use kit #. The selected item's corresponding serial, kit or lot number is displayed in this field.

Note: If the line item is a serialized, lot-controlled or kit inventory item, the Special…field contains a colored reference code, SN, Lot or Kit. Double-click this field to display the Special tab where you can select the serial, lot or kit numbers for the units of the special item(s) that you record the return.

5.You may click the Show () button beside the Item # field to display the Details, Remarks, Bins, Special and Tax Amount nested tabs.

Alternatively, you may click the Auto-show detail when adding new items icon in the grid toolbar to show all item detail tabs as expanded by default each time a new line item is added in the grid. You may perform the following in these tabs:

➢Review the item information in the Details tab. Other information such as the item's invoice date, item quantity that were shipped, unit cost and weight are also shown in this tab which comes from the invoice transaction for which the sales return refers.

➢The Remarks tab contains remarks regarding the inventory item currently selected in the grid. This tab shows the remarks entered in the invoice for which the sales return refers. You can amend the value in this area if you activated the Overwrite Remark on Invoice option in the item's maintenance record.

➢Review the return bin information in the Bins tab. Accept or amend the values under the Return Quantity column.

➢If the inventory item currently selected in the grid is a lot, kit or a serialized item, the Special tab is accessible. This tab shows the lot, kit or serial item details where you can view or amend the special item's return quantity and specify the return bin.

➢Review the item's tax information in the Tax Amount tab. Any changes in the tax-related information in the line item's grid for the currently selected line item will be reflected in this tab.

6.In the Freight field, accept or amend the default freight charges for the sales return. You can overwrite the freight value by manually entering the freight charge in this field.

Note: The system will compute the freight amount based on the weight entered in the Weight field if you activated the Calculate Freight Charge by Weight feature in the AR Module Setup or SO Module Setup function.

7.In the Adjustment field, you may enter an adjustment amount for the sales return. The system adds the amount in this field to the total sales return amount inclusive of tax.

Line Items Page

Line Items Page

See Also